Tourism Wells Gray is looking to hire a Visitor Services Manager. Reporting to the Executive Director, the position is responsible for managing and overseeing all aspects of operations for the Wells Gray Visitor Information Centre(VIC). 

Duties and Responsibilities:

-Leadership: Recruit and manager VIC staff and collaborate with the Executive Director to implement effective employee processes and resources for customer service execution. 

-Retail Management: Establishing and managing all facets of retail sales within the centre, including: adhering to a budget, purchasing/receiving/managing inventory, loss prevention, Point-of-sale system set up and troubleshooting, sales processes and  employee training. 

-Scheduling and Budgeting: Managing monthly schedules and budgets, controlling costs, providing accurate and timely updates and reports that aligned with organizational goals. 

-Operational Management: Manage retail sales, accounts reconciliation, office equipment and operational reporting. 

-Program Development: Assist in creating and delivering professional reports/presentations related to VIC and volunteer programs.

-Volunteer Coordination: Support the Executive Director with management of the Volunteer Ambassador Program. 

-Budgeting and Financial Oversight: Oversee VIC operational budgets and work closely with the bookkeeper to ensure accurate reporting. 

-Stakeholder Engagement: Communicate updates and ensure resources meet visitor needs, identifying gaps and implementing improvements. 

-Event Management: Identify, register and attend visitor-facing events as per annual planning. 

-Strategic Planning and Reporting: Collaborate with the Executive team to develop the Annual VIC Plan, retail program and reimagine visitor services(branding, resources, guide).

-Reporting and Communication: Attend weekly team meetings and provide monthly reports on the operations of the Visitor Centre. Work with the Executive Director to provide Visitor Services updates for the industry newsletter.

Skills and Qualifications:

-Supervisory or management experience in a tourism-related environment. 

-Strong organizational, interpersonal and communication skills.

-Ability to multitask, prioritize and work with minimal supervision.

-Proficiency in Microsoft Office Suite9Word, Excel, Outlook, PowerPoint) and Gmail Business Suite. 

-Experience in data collection, report generation and spreadsheet management. 

-Strong problem-solving and decision-making skills, particularly in high-pressure situations. 

-Ability to maintain a positive, welcoming environment for both visitors and staff. 

Please apply by sending your resume to manager@wellsgray.ca or by mail to Tourism Wells Gray, 209 Dutch Lake Road, Clearwater BC V0E 1N1